Every single tour by the Aurora Experts comes with a Small Group Guarantee, which assures you that there will not be over 7 persons included on the tour, excluding the tour guide. The guide-to-guest ratio must always be kept at 1:7, and we allow only 2 vehicles per tour. This guarantee helps us create a truly personalized and memorable touring experience for our guests!

It is never guaranteed that the Lights will be visible, our expert team does its best to increase your chances of seeing the lights. Since hunting for the Northern Lights is all about the weather, our team uses highly detailed forecasts to come up with the best tour dates. We also select secluded locations where there is no air pollution to hinder your viewing of the Lights. 

Witnessing a natural phenomenon like the Northern Lights can be a life-changing experience, but it is not one that is always guaranteed. If, despite our best efforts, some unforeseen circumstance renders viewing the Lights impossible, we offer free reruns. However, the availability of these re-runs will depend on the tours that are currently scheduled. We do not offer refunds, whether partial or full, for tours where a sighting was not possible. 

To book your tour, click here. If you have further questions and would like to speak to a customer service representative, click here. Our team is always happy to address your concerns!