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Frequently Asked Questions

Here at Aurora Experts, we do everything in our power to make your tour a truly memorable experience. Here are some questions we often receive, and if you have additional ones, we will be more than happy to answer them as well!

What does the tour include?

– Pick up and drop off from Reykjavík
– Local Icelandic guides, born and raised in Iceland
– High-end professional photos from the tour
– Photos edited and delivered within 24–48 hours
– Traditional Icelandic snacks and drinks on location
– Free re-try in case of non-sighting
– Warm winter snowsuits
– Outdoor chairs on location
– Tripods to borrow
– Assistance with your own camera settings
– Free WiFi on board

How many types of tours do we offer?

We offer two types of northern lights experiences at Aurora Experts. The first is our Small Group Northern Lights Tour, where a maximum of 18 guests enjoy a premium all-inclusive experience under the Icelandic sky. The second is our Private Northern Lights Tour — a fully customizable experience designed entirely around you, perfect for couples, families, or special occasions.

What are the pickup timings for those joining from Reykjavík?

We offer free pick up and drop off from Reykjavík. Please be ready and visible at your pick up location in time.
 

– August – September: Pick up at 9:00 pm.
– October – March: Pick up at 8:00 pm.
– April – Pick up 9:00 pm

     
    For more information on pick up locations refer to our pick up location page.

    What if we cancel a tour because of the weather?

    If we cancel a tour due to weather conditions, you can either reschedule at no extra cost or receive a full 100% refund. Please read our full Terms & Conditions for our tours here. 

    What is our Small Group Guarantee?

    We cap every tour at a maximum of 18 guests — and that’s a guarantee. Our Small Group Promise exists because we believe the northern lights deserve to be experienced in an intimate setting, not from the back of a crowd. A lower guide-to-guest ratio means more personal attention, better locations, and a night you’ll never forget.

    How long is the tour?

    Each tour typically takes 4 -5 hours from pick up to drop off. 

    How do we ensure viewing of the Lights?

    While no one can guarantee the Northern Lights — that’s the honest truth — our 93% sighting rate shows what expert planning and local knowledge can achieve. Our team monitors highly detailed weather and aurora forecasts every single day to select the best possible tour nights. We also choose our locations carefully, heading far from light pollution and crowded areas to give you the clearest, darkest skies possible.

    What if you aren’t able to see the Northern Lights during your tour?

    The Northern Lights are a natural phenomenon and can never be fully guaranteed. If conditions make a sighting impossible despite our best efforts, we offer a free re-try on a future tour. Please note that re-try availability depends on current scheduling. We do not offer partial or full refunds for tours where a sighting was not possible.

    How can I book a tour with Aurora Experts?

    Booking is quick and easy — simply click here to reserve your spot. If you have any questions beforehand, our team is always happy to help. Reach us directly here and we’ll get back to you as soon as possible.

    Still Have Question?

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