We base our Go/No Go decision on cloud cover and geomagnetic forecasts and only go out when forecasts show a high chance of visible Northern Lights. Low-level lights count as sightings. If we do not see Northern Lights on your tour, you are eligible for a free re-run any time for a period of up to two years from the date of the original tour. Number of free re-runs is not limited. You may be required to present your original ticket/voucher via email upon request of your free re-run. Free re-run right is non-transferable to a third party. A free re-run tour is subject to availability, i.e. there must be available seats when you notify us via email that you would like to book a re-run and there must be a tour scheduled. In this case you must notify us by email at: firstname.lastname@example.org. Re-booking is on a first come, first served basis. Under no circumstances will there be a refund, in full or partial, for a Non-sightings tour.