If we do not see Northern Lights on your tour, you are eligible for a free re-trie the day after or any time for a period of up to two years from the date of the original tour. A free re-trie tour is subject to availability, i.e. there must be available seats when you notify us via email that you would like to book a re-trie and there must be a tour scheduled. In this case you must notify us by email at: info@auroraexperts.is. Re-booking is on a first come, first served basis. Under no circumstances will there be a refund, in full or partial, for a Non-sightings tour.

For rescheduling, re-booking and canceling please contact us via e-mail info@auroraexperts.is and include your booking number.